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FREQUENTLY ASKED QUESTIONS

PRODUCT PRICES


For product prices, Please proceed to our SHOPS tab to further learn about the prices and other details of our products.




DATE OF DELIVERY


We can deliver your order(s) as early as the next day after you sent an order form except during peak season (Christmas season, New Year, other holidays). Our customer service will confirm the delivery date with you.




HOW TO ORDER/MODE OF PAYMENT


Kindly send us a message to fill up an order form accordingly.




WARRANTY


Panther Move offers warranty on all products for a period of 12 months from the date of delivery. In the event that a product is proven to be faulty or fails to be of acceptable quality within the warranty period, we will provide either repair or replacement of the said product (free of charge) after proper assessment of our team. It should also be noted that the warranty is non-transferable and is limited only to the original purchaser specified in the submitted order form. It covers repair or replacement of unusable and defective parts that affect the functionality of the product. Panther Move reserves the right to inspect any alleged defect. No responsibility will be accepted unless a representative from our company is granted the opportunity to inspect any suspected defect. This warranty does not cover the following: 1. Any damage due to improper use and poor upkeep (e.g. liquid damage, stains) 2. Any damage due to an accident or force 3. Products that have been modified or tampered with in any way 4. Products that have not been purchased directly from us or any acknowledged distributors. To make a claim under this warranty, please send us a message on our official Facebook page: Panther e-bike. You must provide a detailed description of the issue and photographic evidence of the suspected fault for our perusal. After receiving your message, we will work hard to offer you the best solution within a reasonable time. Thank you!




REFUNDS AND RETURN SERVICES


Panther allows customers to return the products within 3 days after delivery. We will refund the payment once we have picked up the item in your residence. Please do consult our Customer Service Team with regards to the schedule of return and refund.





FAQ
 

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Office:

Manila  |  North Domingo Street, San Juan City, Metro Manila

Email:

Info@panthermove.com